Virginie Lemay-Vriesde turns managers into true global leaders.
Virginie Lemay-Vriesde decided to become a coach because she has lots of knowledge and experience to share. She wants to help people so that they do not have to reinvent the wheel. So that they have someone who has been in their shoes.
Over the last 20 years, Virginie Lemay-Vriesde has coached and/or mentored people, men, and women, from different cultures and nationalities. She has helped them overcome the challenges they were facing. She has hired great people, contributed to their personal development, and in some cases, to their promotions. Virginie Lemay has always been passionate about helping people and did everything she could to lead by example, to be a good listener, to provide guidance, to challenge and inspire people.
While she was working for big international companies, Virginie Lemay-Vriesde was fortunate to hold several fantastic managerial positions. In her early days, when she went to Amsterdam. She already started helping people as soon as she joined at Stream International (now known as Convergys) to help the French-speaking, English speaking and German speaking customers solve the technical issues they had. She quickly became a mentor, Team Manager, and EMEA Quality Program Manager. Virginie Lemay had to onboard, train, coach and mentor new colleagues. She was often sent to different European subsidiaries to give training, to coach people and to deliver presentations to management and (potential) clients. In 2007, Virginie Lemay-Vriesde became the Italian Quality and Training (Q&T) Manager.
Back to Amsterdam
Virginie Lemay-Vriesde came back to Amsterdam and was hired by ABN Amro (which became RBS) to set up a team in Chennai, India. She mentored some of her Indian colleagues. Besides that, she helped them deal with the cultural differences while some of them were in the Netherlands. After the bank, she moved to Luxembourg to work for Amazon EU Customer Service. As the Senior Quality Manager, she was responsible for improving customer satisfaction across EU and managing some strategic quality programs.
Two years later, Virginie Lemay-Vriesde changed role to become the EU Customer Service Senior Learning and Development Manager. She was responsible for improving the new hire and tenured associates’ training experience. Virginie Lemay-Vriesde also delivered leadership training (such as Women’s leadership training, leadership brand etc.). As well as presentations to onboard new colleagues from other departments.
In all these organizations, Virginie Lemay-Vriesde had to deal with direct reports, peers, colleagues, managers, clients and customers from different backgrounds, different nationalities, and different cultures. Along the way, she has had lots of challenges. She set up, managed and led international teams.
Dealing with so many different cultures, she even once managed a team that had 17 different nationalities! Misunderstanding, miscommunication often happened, but every time, by trying to understand her team members’ point of view and by putting her in their shoes. Virginie Lemay-Vriesde was able to come up with a solution that was suitable for all parties involved.
20 years of experience
More than 20 years of global experience in leading international/virtual teams as well as customer service, specializing in training, coaching, learning, and development, leadership development as well as process improvement has shaped her in the person that she is now. Virginie Lemay-Vriesde has been described as a motivating and inspiring leader. Always positive and full of energy, as a person who has a natural talent in “reading people” but also in developing them, and who is genuinely driven to invest in people and push them to get the most out of their potential.
As you saw, Virginie acquired lots of knowledge and skills over the years. She learned to communicate with people; she got to know and understand other nationalities, other cultures and became a true advocate for diversity. That is why Virginie Lemay-Vriesde wants to help turn managers into true global leaders, so that they can move to the next level and be successful.